Party Rental Questions

Does the price include set up and delivery?

No, additional fees may apply for deliveries. You do have the option of doing a customer pickup without any additional fees. Remember prices do not include sales tax.

Do you deliver to other cities?

Yes, We deliver to Knoxville, Clinton, Oak Ridge, Lafollette, Jacksboro, and surrounding cities. Please call our office for a current quote or enter your zip code on our online booking system.

Does the standard 6 hour rental time include your set up time?

Yes, we can book you up to 6 hours without charging extra but make no guarantees that you will have the units exactly six hours. We do however try to deliver early in the mornings to get all of our rentals out on time and will not charge you extra.If you need more time you can do an overnight rental for a small additional charge.You also have the optional of doing a customer pickup and keep the unit the entire weekend on select units.

When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

No. The jump should be clean when you get it. Backyard Bouncers cleans and disinfects after every rental.

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker or damage the blower so we bring our own heavy duty cords.

What about parks? Do parks have electricity?

We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are usually first come, first serve so get your spot early in the day. Some parks for example: Cove Lake State park, JC Park, or Norris Dam State park require our insurance information in advance. If you are wanting to set up at a park then contact us so we can get the documents sent to them as soon as possible.

What payments do you take?

Cash, Check, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

What if we need to cancel?

If you need to cancel for any reason please give us at least 48 hour notice (excluding tents) from the day of your event . Your deposit or money paid will be held for six months in the form of a rain check. If it isn't used in six months it will be lost. No refunds or rain checks are given if less than 48 hour notice. No rainchecks or refunds are given on tent orders or events over $1,000 unless Backyard Bouncers deems the weather unsafe to set up.

Do you require a deposit?

Yes all orders require a Credit Card deposit. The size of your order will determine the amount of your deposit. Most backyard party rentals are just $50.00 and are non refundable. If you have to cancel, your deposit will be held for six months as a rain check. All tents require a 50% non refundable deposit and will not be held as a raincheck. All orders over $1,000.00 require a 50% non refundable deposit and will not be held as a raincheck if cancelled.

How big are the jumps?

Most of our jumps are 15ft x 15ft which is a little bigger than many companies offer. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

What about the big jumps? Any special requirements?

Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 1500 pounds so we need a clear path with ample room.

What surfaces do you set up on?

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Can we see a copy of your contract and safety rules?

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Important safety facts:

I think the time has come for me to address the issues regarding the safety and the difference between a residential and a commercial Bounce House.

I'm sure most of you have seen the horrific pictures in the news lately about the bounce house in NY and I have been asked by several of our customers if this has ever happened to us! First off I just want to say that I am very thankful that the kids in NY are O.K.

With that being said we have not had this happen to us in our 12 years of business and its not because we are lucky it's because we only use heavy duty commercial equipment and very strict safety precautions.

The Bounce House that took flight was a residential bounce house that only weighed about 35 pounds and only uses 4 inch plastic stakes to secure it to the ground assuming that you take the time to stake it down at all. It is made of a very thin nylon that isn't made to withstand much abuse just like most toys now days that you buy at Wal-Mart. Now I am not saying they don't have their time and place but in my professional opinion (as well as the opinion of other professionals in our industry) they do not belong outdoors. Even if you take time to use the little stakes that are supplied with the residential inflatable the nylon will simply rip away from the stakes in windy conditions.

The commercial inflatables that we and any other respectful rental company offer are made of 18oz rubber coated vinyl and on average our bounce houses will out weigh the residential inflatable by over 225 pounds but the safety features don't stop there. As professionals we are held to a higher regard when it comes to the safety of your children. Our inflatables have been tested and designed by engineers that are the best in their field. They undergo wind testing with all different types of stakes and re-enforcing to insure that our inflatables are up to the task. We do not use any plastic 4 inch stakes. Depending on What inflatable you have rented we use a minimum of a 18" all the way up to a 36" stake and are made of hardened metal. Our stake supplier also supplies the military with all of there tent stakes so they are most certainly up to the task. Our bouncers are also reinforced from the inside with seat belt webbing to insure the bounce will not rip away from the stakes. We have rented to a bunch of you in the past and I know most of you have seen me pounding the stakes into the ground and can attest to the safety measures that we take to keep your kids safe.

If you rent from a company make sure you take the time to ask a few questions like:

*Are you licensed and insured?
*How do you secure your inflatables to the ground?
*What is your safety record?
*Do you use only commercial inflatables made for the inflatable rental industry?
*What do you consider safe wind speeds? (no more that 15mph)
*Are you inspected and certified by the state?

I hope this post has helped to clear up any concerns about the safety of bounce houses and if you have anymore questions please feel free to message us or give us a call.

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